Payment, delivery and administration – clearly explained
Before or after placing an order, the most important questions are always the same: how can I pay, when will the parcel arrive, how can I track it, and what can I do in case of withdrawal or a quality complaint. On this page You will find a clear overview of payment methods, delivery process, what the delivery costs include, and the steps for withdrawal and complaints. Which type of issue would You like to resolve quickly now?
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Guarantees Condition and stock on dispatch About us
Payment methods
- Cash on delivery
- Bank card payment
- Bank transfer in advance
Delivery
Delivery time: 2–10 working days from the day the order is placed.
- Roses can be ordered while stocks last, current availability can be checked on the website.
- Delivery charges are calculated based on quantity and weight.
- The parcel includes the invoice for the purchase.
- Home delivery is carried out by GLS courier service.
- Delivery on working days between 8:00–17:00.
- After dispatch of the parcel we will send You the parcel number by e-mail, which You can use to track Your consignment.
- The ordered roses are delivered from our site.
Parcel tracking – GLS
Delivery costs
Delivery: within Ireland only.
The delivery charge does not only cover the courier transport fee, but also ensures that the roses arrive professionally packed, insured and trackable.
Delivery costs include:
- product insurance – provides cover if the parcel is damaged or lost during transport,
- packaging – protective packaging designed to preserve the condition of the live plant,
- administration – the cost of dispatch, insurance and all related administration,
- delivery – GLS home delivery, notification text messages, e-mails and the background for parcel tracking.
Our prices are gross prices and include VAT.
Delivery charges
| 1 - 1 pcs: | 32.9 € |
| 2 - 2 pcs: | 24.9 € |
| 3 - 3 pcs: | 17.9 € |
| 4 - 12 pcs: | 12.9 € |
| 13 - 24 pcs: | 25.9 € |
| 25 - 36 pcs: | 38.9 € |
| 37 - 48 pcs: | 51.9 € |
| 49 - 60 pcs: | 64.9 € |
| 61 - 72 pcs: | 77.9 € |
| 73 - 84 pcs: | 90.9 € |
| 85 - 96 pcs: | 103.9 € |
| 97 - 100 pcs: | 116.9 € |
The charges above are for information only; in the case of larger quantities or special requirements, customer service may provide an individual quote.
Right of withdrawal and complaints handling
Right of withdrawal
- The customer has the right to withdraw from the purchase within 14 days from receipt of the goods.
- Please notify our customer service of Your intention to withdraw in writing.
- The product must be returned without delay, but no later than 14 days from communication of the withdrawal.
- The cost of returning the product is borne by the customer.
- Returned roses must be in a condition corresponding to that upon receipt and suitable for resale.
- After inspection of the returned product(s), we will refund the full amount of the order.
Complaints handling
Administration deadline: 2 working days
Please send any quality complaint – preferably with photographic documentation – by e-mail.
Quality complaint
If the product arrives in inadequate quality, please report the problem within 48 hours with photographic documentation at [email protected] .
You can choose from the following options:
A. Exercising the growth guarantee
Duration of the growth guarantee: 1 month
- You plant and care for the rose.
- If the plant dies during the guarantee period, we will refund the price of the product.
- Please send photographic documentation of the dead plants.
B. Returning the product under complaint
- You return the faulty product to us.
- The cost of return is paid by the customer.
- We will refund the price of the plant.
C. Destruction of the product under complaint
- You do not return the product, but destroy it Yourself.
- Please send a photograph of the destruction by e-mail.
- We will refund the price of the product.
To complete the refund, please send us by e-mail:
- the invoice number or order ID linked to the order,
- the bank account number required for the refund.
Data protection
We use the personal data required to place and fulfil the order (name, billing and delivery address, e-mail address, telephone number) exclusively to process the order and perform the contract.
- Data controller: operator of the PharmaRosa® rose online shop.
- Only the data controller and – to the extent necessary for delivery – the courier service have access to the data.
- Duration of data processing: the period determined by statutory obligations (accounting retention, etc.).
- The data subject has the right to request rectification, erasure or restriction of processing of their data, and to object to the processing of their data.
Would You like to sort out delivery, withdrawal or a quality complaint quickly in a single e-mail?
We will send You a short, clearly structured administration template e-mail tailored to Your situation (delivery, payment, withdrawal, complaint) so that You only need to fill in the missing fields.
- Clarifying payment questions: cash on delivery, bank card, bank transfer in advance
- Delivery and parcel tracking: GLS delivery, parcel number and status confirmation
- Delivery cost and conditions: fee by quantity/weight, packaging and insurance
- Managing withdrawal: notifying the 14-day withdrawal, process of returning goods
- Quality complaint within 48 hours: photo documentation, choosing the appropriate type of case
- Collecting the data needed for a refund: order ID, bank account number
Request administration help Or write to us directly: [email protected]
PharmaRosa® Shopping security
Stock, delivery, guarantee – clearly explained.
